There are many different types of inbound phone support needs. IBSI offers semi-dedicated and dedicated environments to meet these diverse needs. In the semi-dedicated environment, customer service reps receive a higher level of training and only handle a set number of clients. In the dedicated groups, customer service reps are trained to be extensions of the client's business, and can be used in almost any fashion an employee of the company could be used.

IBSI´s sophisticated web enabled call center provide our customer service reps with all of the customers´ product information, which enables the agent to effectively take care of the customers´ needs and increase the reps ability to cross-sell or up-sell the customer.

The strength of IBSI´s partnership lies in our product knowledge, technology and ability to rapidly respond to our client's needs.

All stations are equipped with state of the art Personal Computers and operate on latest windows platform(s). Our agents use sophisticated but easy to learn scripting and user interface tools.

Our agents use our proprietary desktop systems, which are designed specifically to meet the needs of our clients.

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