IBSI Helpdesk Services deliver a flexible solution for your internal support requirements. Whether you need an after hours solution to enhance your existing staff or a managed outsourced solution 24 hours a day, we have the quality systems to meet virtually any need. Our help desk approach provides centralized information and support management services that solve systemwide problems, IT operational issues, maintain policies, and track usage.

Our highly trained and experienced staff answer questions about using your products, using standard software products, accessing your system, and route specific requests to your pre-determined contacts. Our representatives are trained to be your representatives, and your customized helpdesk can scale to any size to meet your business needs. We provide right answers when your users really need them.

IBSI specializes in solving business problems with the strategic use of network technology. The company also has robust support capabilities that prolong the benefits of our solutions long after implementation. Our relationship with our customers is best characterized as an ongoing partnership that extends beyond the parameters of a single maintenance contract or a one-time installation project. Our staff of consultants and engineers readily shares our wealth of experience with our customers.

IBSI’s High Impact Solutions

Our staff of experienced consultants asks many questions in order to insure that our technological solution addresses specific business objectives. We also specialize in articulating the specific business impact of each solution. Technological solutions are rarely implemented unless a compelling business benefit is clearly understood. We can help you put complex technology into a context that can be easily understood by those that have little or no direct computer knowledge. IBSI has performed a number of successful network installations and upgrades including Windows 98 Migration/Installation, Windows NT Installation/Upgrade, Server Upgrades and Complete Network Audits.

HelpDesk Solutions include:

• Microsoft Environment
• Installation of Windows 98/NT/2K/2K3
• Implement hardware/software upgrades
• Troubleshoot installation problems
• Troubleshoot Active Directory
• Troubleshoot Print services
• Manage system /network performance
• Manage Storage use and server performance
• Security and Disaster Recovery
• E-Mail Services in Microsoft Exchange Server and Outlook environment
• Install Microsoft Exchange Server 5.5 to 2003
• Knowledge based troubleshooting strategy
• Troubleshoot public folders, mail boxes, front-end server and back-end server issues
• Troubleshoot bandwidth services, data base corruption, service failures, encryption issue
• LAN/WAN Environment
• Design, development, implementation and troubleshooting of LANs and WAN
• Plan, configure and troubleshoot CISCO routers, frame relay, ATM, ISDN, VoIP, VoFR,VoATM, 100/1000 Fast Ethernet and Gigabit Ethernet
• Plan and Configure Cisco Catalyst switches of 2900, 3500, 3900, 4000, and 5000 series
• Plan, design and troubleshoot secure Wireless LANs