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- When was IBSI founded?
IBSI was founded in Nov 1986.
- When did you start LiveAssistance?
LiveAssistance was launched as a product of IBSI in Feb 1999.
- Where are you located?
We have employees who work around the country. IBSI’s main headquarters is located
in Chantilly, Virginia.
- How many employees did you have on Census 2000 Call Center
Project?
IBSI hired and trained over 300 customer service reps on this high profile contract.
- Who are some of our clients?
Please click here to visit “Our Clients” page
LIVE ASSISTANCE
- Will I need any special software or hardware to use
LiveAssistance?
No, all you need to do is place our link on your existing web site. The software is
hosted on our server.
- What are the Minimum Requirements?
Internet Access
Sound Enabled
Browser Version 3.x or better
- Can you customize the interface for LiveAssistance?
Yes. We can customize the interface to give it the same look and feel as your web site.
In addition, we will allow your company to insert your corporate logo inside the chat
window for an additional charge.
- How long does it take to become live with LiveAssistance?
Once you sign our agreement, we can e-mail you a starter kit within one business day.
- What sort of contact must I sign?
It is a simple contract with no long term commitments.
- When did IBSI start LiveAssistance?
November 1998.
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