The Marketplace - New Challenges

In today's turbulent marketplace, organizations are under pressure to drive revenues and maintain competitive advantage while finding aggressive ways to reduce costs and increase efficiencies. Staying competitive and increasing efficiency creates demand for new technology applications and enhancements. Talented and reliable IT resources present today's firms with the challenge of implementing world-class IT solutions within stricter budgetary guidelines than ever before. History of IBSI

IBSI, founded in 1986, has been successfully providing CRM, IT and Telecom services to federal government and commercial clients. We managed a number of multi-millon dollars contracts simultaneously.

The highlights of our CRM services include:

Management: We hired and trained over 50 customer service professionals to answer inquiries from the public regarding green cards, citizenship and other immigration issues in English and Spanish for Department of Justice (INS). This project was initially for one year, however, due to the success of the project, the INS extended the contract for two six-month periods and sought to expand the operation to a nationwide call center. IBSI's call center successfully provided quality customer service to over 3 million callers during this project.

IBSI was awarded a subcontract in December 1998 by EDS to provide customer service support five languages, Korean, Vietnamese, Chinese, (Cantonese, Mandarin, Taiwanese & Shanghaiese) Tagalog, and English. On the Census 2000 Telephone Questionnaire Assistance Program. IBSI was a partner with 15 other leading customer service firms, led by EDS, on this high profile Bureau of Census, U.S. Department of Commerce Project. We hired over 300 customer service reps.

Software: IBSI developed a web based call center named "Live Assistance" in December 1998 and deployed in early 1999. IBSI's flagship product, LiveAssistance, was featured in the Aug. 21, 2002 issue of Federal Computer Week. The Montgomery County, MD. Public library system used LiveAssistance chat software as the backbone for its new "Ask a Librarian Live Reference" program. The Federal Computer Week article can be viewed at http://www.fcw.com/geb/articles/2002/0819/web-lib-08-21-02.asp. LiveAssistance was also covered by Channel 4 NBC on their Digital Edge program.

The partial list of our clients include:

Call Center Services: Census Bureau and Department of Justice.

Web based Call Center (LiveAssistance): Cendant Mortgage, a number of universities

Telecom: Department of Veterans Affairs.

Our Service Offerings

We offer following major services:

• CRM solutions
  
• Consulting services
  
• Reseller services
  
• Other Services

Government (Federal and or city or state can buy contact center services using the following Contract Vehicles:

• GSA Schedule: GS35F0494P
• Department of Commerce : Commits Nextgen